Search

Displaying 1361 - 1380 of 5133

Social Media Engagement

If government or public services haven’t treated you fairly, or your rights haven’t been respected, Ombudsman Ontario can help. We are free, independent, and don’t take sides. You can find us on social media to learn more about how we can help you. Why we use social media We use social media to: …

Accessibility Standards

2024 Accessibility Compliance Report 2024 Accessibility Status Report Accessibility Policy Accessibility Standards for Customer Service Accessibility Plan   The Ombudsman is committed to providing accessible services to persons with disabilities, in accordance with the Accessibility for Ontarians …

Policies

Read on to learn more about what to expect when interacting with our Office. Respectful communication Accessibility Social media engagement Complaints about our work … …

Our History

The Office of the Ontario Ombudsman was created in 1975 to help people when they have problems with provincial government and public sector services. Ontario recognized the importance of an independent office to make sure people were treated fairly and their rights were protected. The title …

Ombudsman releases first plans for new child and youth mandate

(TORONTO – February 21, 2019) Ontario Ombudsman Paul Dubé today outlined his plan for assuming the investigative functions of the Provincial Advocate for Children and Youth by May 1, as mandated by recent provincial legislation. As part of the Restoring Trust, Transparency and Accountability Act, …

Politicians cannot do the work of independent officers of the Legislature (QP Briefing)

Originally published as a guest column in This link opens in a new tab Queen’s Park Briefing February 1, 2019 By Paul Dubé A recent column by Deb Hutton, published by Queen’s Park Briefing on January 18, raised provocative questions about the role and usefulness of independent officers of the …

Ontario ombudsman offers masterclass in public impact: ‘Our power is in our voice’ (The Mandarin)

Stephen Easton The Mandarin November 7, 2018 Successful legal advocates must not only bring together evidence to successfully make their case, they must also craft a clear argument around a compelling narrative, and the same goes for an ombudsman or public advocate. In Australia, reports from …

Newsletter - New year, new resources! Promote transparency with these open meetings reference tools

Newsletter - New year, new resources! Promote transparency with these open meetings reference tools …

Ombudsman releases new tools to promote municipal transparency

(TORONTO – January 25, 2019) Ontario Ombudsman Paul Dubé today released two new reference tools for municipal officials and the public, to help ensure that the province’s open meeting laws are consistently applied. For the first time, the hundreds of decisions by the Ombudsman’s office in its …

Open Meetings - Guide for Municipalities

Information and best practices Accessible PDF of the Ombudsman's "Open Meetings - Guide for Municipalities" Municipal digest of open meeting cases Table of contents Message from the Ombudsman Ontario’s open meeting requirements The Ombudsman and closed meeting investigations Exceptions to the open …

Newsletter - Ombudsman reflects on 2018 and year ahead

Newsletter - Ombudsman reflects on 2018 and year ahead …

Ontario Ombudsman’s mandate expanded

(TORONTO – December 6, 2018) Ombudsman Paul Dubé today committed his office to the new responsibilities transferred to it under the Restoring Trust, Transparency and Accountability Act, 2018 (the government’s fall economic statement, also known as Bill 57), which was passed in the Legislature this …

Newsletter - Update: Ombudsman reviewing 2,200 complaints about Ontario Cannabis Store

Newsletter - Update: Ombudsman reviewing 2,200 complaints about Ontario Cannabis Store …

Newsletter - Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store

Newsletter - Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store …

Ombudsman reviewing more than 1,000 complaints about Ontario Cannabis Store

TORONTO (October 31, 2018) – Ontario Ombudsman Paul Dubé today confirmed that his office has received more than 1,000 complaints about the Ontario Cannabis Store (OCS) since it opened October 17. Most are from customers frustrated with delayed deliveries, billing problems and poor customer service. …

Cannabis delivery complaints under review by Office of the Ontario Ombudsman (CTV News)

Canadian Press October 30, 2018 TORONTO -- The Office of the Ontario Ombudsman says it has received complaints over delays in the delivery of cannabis in the province, almost two weeks since the drug was legalized across the country. In an email Monday, spokeswoman Linda Williamson says there is no …

Newsletter - Ombudsman targets MTO's drivers license suspension system

Newsletter - Ombudsman targets MTO's drivers license suspension system …

Ombudsman targets province’s driver licence suspension system - Ministry agrees to modernize cumbersome, confusing notification process

TORONTO (September 27, 2018) – Ontario Ombudsman Paul Dubé today called on the Ministry of Transportation to overhaul the way it notifies drivers whose licences are suspended for unpaid fines – a process his investigation found to be unreasonable, unjust and wrong. The Ombudsman’s latest report, …

Ombudsman assessing new complaints about OPP handling of officers’ operational stress injuries and suicide

TORONTO (September 18, 2018) – Ontario Ombudsman Paul Dubé has directed staff to assess new complaints and issues related to suicides and operational stress injuries among Ontario Provincial Police officers, to determine whether or not a follow-up investigation is warranted. “As I learned recently …

Ontario Ombudsman to investigate Niagara region CAO hiring and related issues

(TORONTO – August 30, 2018) Ontario Ombudsman Paul Dubé today announced he will conduct a formal investigation into matters related to the hiring of the Regional Municipality of Niagara’s Chief Administrative Officer (CAO). Mr. Dubé informed the regional municipality (the region) in writing today …