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Newsletter - Francophonie Month: Celebrating the diversity of French culture in Ontario

Newsletter - Francophonie Month: Celebrating the diversity of French culture in Ontario …

Newsletter - We're hiring! Come join our dynamic team!

Newsletter - We're hiring! Come join our dynamic team! …

Newsletter - Help improve fairness in Ontario: We’re hiring Investigators!

Newsletter - Help improve fairness in Ontario: We’re hiring Investigators! …

Respectful communication

What we expect from you We strive to communicate with you with respect and courtesy, and we expect the same in return. We understand that when you contact us, you may be dealing with frustrating, emotional or stressful situations. However, we cannot tolerate behaviour that is harassing, abusive, …

Newsletter - New investigation: Ombudsman to investigate direct education payment programs

Newsletter - New investigation: Ombudsman to investigate direct education payment programs …

French language services commissioner receives highest level of complaints and inquiries since 2019 (The Trillium)

Sneh Duggal This link opens in a new tab The Trillium December 7, 2023 A sign for the French River between Sudbury and Parry Sound was missing something: French. So was a provincial ministry’s X account that was detailing the government’s plans to redevelop Ontario Place. These were just a few of …

Ombudsman to investigate direct education payment programs

(TORONTO – December 11, 2023) Ontario Ombudsman Paul Dubé today announced a new systemic investigation into the Ministry of Education’s direct payment programs for parents and students, due to concerns about a lack of fairness and transparency. The Ministry first offered direct payments to parents …

French Language Services Commissioner reports robust results for Francophones and 40% increase in cases

(TORONTO – December 7, 2023) French Language Services Commissioner Carl Bouchard today called on Ontario government ministries and agencies to train all frontline staff on how and why they are required to provide services in French. They should also ensure their social media accounts are in French …

Ombudsman appoints Carl Bouchard as French Language Services Commissioner of Ontario

(TORONTO – December 4, 2023) After an extensive nationwide search to fill the position of French Language Services Commissioner on a permanent basis, Ombudsman Paul Dubé today announced that he has appointed Carl Bouchard to the role. Mr. Bouchard has served as Interim Commissioner since March 3, …

Newsletter - Building bridges: Ombudsman visits Grassy Narrows

Newsletter - Building bridges: Ombudsman visits Grassy Narrows …

An interview with Diana Cooke, Director, Children and Youth Unit, Ontario Ombudsman (OBA)

Laura Pettigrew October 23, 2023 This link opens in a new tab Ontario Bar Association   I have had the pleasure of working with Diana Cooke for several years. Diana is the Director of Children and Youth at Ombudsman Ontario. Previously, she worked at the Office of the Provincial Advocate for …

Newsletter - Annual Report: Ombudsman underlines value of independent oversight

Newsletter - Annual Report: Ombudsman underlines value of independent oversight …

General videos

On this page, you'll find presentations, speeches, and other select video resources related to our oversight in Ontario. For a full list of videos, visit our YouTube channel . Find out more about our oversight in Ontario . All videos have closed captions enabled. General Ombuds Day Every second …

Statement from Ontario Ombudsman Paul Dubé for Ombuds Day, October 12

(TORONTO – October 12, 2023) Today is Ombuds Day, an annual, internationally observed opportunity to educate and raise awareness among the public about Ombudsman offices like ours – the roles we play, the services we offer, and most importantly, the value we provide. This year’s Ombuds Day theme, …

Correctional facilities continue to bring in the most complaints and inquiries to provincial ombudsman: report (The Trillium)

Sneh Duggal The Trillium October 5, 2023 An inmate was left waiting with “extreme tooth pain” despite making seven requests to see a dentist. Another was placed in the same range as an inmate charged with stabbing him, and who had also started extorting him. A third had a seizure, fell and had a …

Ombudsman underlines value of independent oversight

(TORONTO – October 5, 2023) Releasing his eighth Annual Report today, Ombudsman Paul Dubé reflected on how his office’s “stronger, broader, more consistent oversight” has helped more vulnerable Ontarians and improved public services. Two significant expansions of his mandate, a global pandemic, and …

Newsletter - Ombudsman finds Ontario’s long-term care inspections “collapsed” during first deadly weeks of COVID-19 pandemic

Newsletter - Ombudsman finds Ontario’s long-term care inspections “collapsed” during first deadly weeks of COVID-19 pandemic …

Ombudsman's message for National Day of Truth and reconciliation, September 30, 2023

(September 29, 2023)  It is essential that as a province, and as a nation, we continue to recognize the tragic effects of residential schools on the Indigenous children who attended those schools, and on the survivors who continue to live with those experiences. As part of our commitment to …

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023      At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …