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Segregation: Not an Isolated Problem

“Segregation: Not an Isolated Problem” Submission in response to the Ministry of Community Safety and Correctional Services’ consultation on its review of policies related to segregation of inmates Paul Dubé Ombudsman of Ontario Table of contents Background …
No matter what you call it – segregation, solitary confinement, isolation, or separation – the practice of confining inmates to a cell, alone, for 22 hours or more a day for prolonged periods has increasingly come under fire.
/en/our-work/submissions-government/segregation-not-isolated-problem

Submission on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017

Submission to the Standing Committee on Social Policy on Bill 68, Modernizing Ontario’s Municipal Legislation Act, 2017 Paul Dubé Ombudsman of Ontario April 2017 Table of Contents Background: Ombudsman’s …
On April 11, 2017, Ombudsman Paul Dubé made a presentation to the Standing Committee on Social Policy regarding Bill 68, Modernizing Ontario's Municipal Legislation Act, 2017.
/en/our-work/submissions-government/submission-bill-68-modernizing-ontarios-municipal-legislation-act-2017

It's 'disappointing' parents of high-needs kids must surrender them to children's aid: ombudsman (The Trillium)

Sneh Duggal The Trillium June 25, 2025 The provincial ombudsman said it's "disappointing" his office continues to see cases of families reaching the "heartbreaking conclusion" to surrender their kids to children's aid societies to get them care they need. "I don't know about surprised, but it's …
/en/news/speeches-and-articles/its-disappointing-parents-high-needs-kids-must-surrender-them-childrens-aid-ombudsman-trillium

Local Services Boards – Open meetings

Local services boards provide important public services to Ontarians living in areas without municipal government. Local services boards collect taxes and can provide services like garbage collection, water and sewer services, road maintenance, public library or recreation programs, and more.   …
/en/info-public-bodies-and-officials/open-meetings/local-services-boards-open-meetings

Open meetings

In Ontario, many meetings of public officials - such as municipal councils, local boards or committees of either of them, school board trustees, or local services boards - are required to be open to the public, with certain narrow exceptions. The Ombudsman can review or investigate many complaints …
/en/info-public-bodies-and-officials/open-meetings

Ontario’s jails in ‘growing crisis’ which cannot be ignored ‘any longer’: ombudsman (Global News)

Isaac Callan Global News June 25, 2025 Ontario’s jails are in a “growing crisis,” according to the province’s ombudsman, who is urging a rapid and meaningful overhaul of the correctional system. In his annual report, Ombudsman Paul Dubé said his office had received a “staggering” increase in …
/en/news/speeches-and-articles/ontarios-jails-growing-crisis-which-cannot-be-ignored-any-longer-ombudsman-global-news

Ombudsman sounds alarm about 'growing state of crisis' in Ontario jails (CBC)

Muriel Draaisma CBC News Jun 25, 2025 Ontario's ombudsman is raising alarm about a "growing state of crisis" in provincial jails, saying in his annual report released on Wednesday that urgent reform is needed. Paul Dubé said his office responded to 6,870 cases about correctional facilities in the …
/en/news/speeches-and-articles/ombudsman-sounds-alarm-about-growing-state-crisis-ontario-jails-cbc

Autonomy, security of tenure key principles for ensuring ombudsman independence, council says (Law360 Canada)

Ian Burns Law360 Canada June 26, 2025 The Canadian Council of Parliamentary Ombudsman (CCPO) has endorsed a set of key principles designed to ensure the independence, effectiveness and accountability of ombuds institutions across Canada. The principles adopted during the council’s June meeting …
/en/news/speeches-and-articles/autonomy-security-tenure-key-principles-ensuring-ombudsman-independence-council-says-law360-canada

Newsletter - Our 2024-2025 Annual Report is now available!

Newsletter - Our 2024-2025 Annual Report is now available! …
/en/news/newsletter/newsletter-our-2024-2025-annual-report-now-available

Ombudsman calls for “urgent” reform of Ontario’s correctional system and stronger respect for rights

(TORONTO – June 25, 2025) Ontario Ombudsman Paul Dubé today called on the province to take urgent action to address a “growing crisis” in its overcrowded correctional facilities. Citing a 55% increase in complaints about correctional facilities in the past year ( 6,870 cases), and deteriorating …
/en/news/media-releases/ombudsman-calls-urgent-reform-ontarios-correctional-system-and-stronger-respect-rights

Canadian Council of Parliamentary Ombudsman Endorses Key Principles to Strengthen Oversight and Public Trust

Charlottetown, PEI — The Canadian Council of Parliamentary Ombudsman (CCPO) has formally endorsed a set of key principles designed to ensure the independence, effectiveness, and accountability of Ombudsman institutions across Canada. These principles, adopted during the Council's gathering in …
/en/news/media-releases/canadian-council-parliamentary-ombudsman-endorses-key-principles-strengthen-oversight-and-public

Ombudsman to investigate Ontario’s response to incident at Maplehurst Correctional Complex

(TORONTO – June 9, 2025) Ontario Ombudsman Paul Dubé today announced a new investigation into the Ministry of the Solicitor General’s response to a December 2023 incident at Maplehurst Correctional Complex, due to significant public concerns about transparency, accountability and inmates’ rights. …
/en/news/media-releases/ombudsman-investigate-ontarios-response-incident-maplehurst-correctional-complex

Service excellence principles

The Office of the Ontario Ombudsman is committed to prioritizing service excellence and value for all Ontarians. We strive to deliver high-quality and impactful work through exceptional service to the public, in accordance with fundamental ombudsman principles.  This commitment is reflected in our …
/en/about-us/what-we-do/service-excellence-principles

Newsletter - New to Ontario? We can help

Newsletter - New to Ontario? We can help …
/en/news/newsletter/newsletter-new-ontario-we-can-help

Services for French speakers

As part of Ombudsman Ontario, the French Language Services Commissioner oversees and encourages compliance with the French Language Services Act ( FLSA ) . The Minister of Francophone Affairs is responsible for administering the FLSA . The Commissioner can: Review or investigate complaints about …
/en/info-public-bodies-and-officials/services-french-speakers

Toronto Catholic District School Board - Meeting on October 27, 2022

March 10, 2023 - The Ombudsman received a complaint about a closed meeting held by the Board of Trustees for the Toronto Catholic District School Board on October 27, 2022. The complaint alleged that the Board’s closed meeting agenda was not made public and that the open meeting agenda did not list …
/en/info-public-bodies-and-officials/school-boards/investigations-and-reviews/toronto-catholic-district-school-board-meeting-october-27-2022

Durham District School Board - Meeting on June 5, 2023

November 29, 2023 - The Ombudsman received a complaint raising concerns that the Durham District School Board required members of the public to provide their contact information and show identification in order to physically attend meetings of the Board of Trustees. The complaint also raised …
/en/info-public-bodies-and-officials/school-boards/investigations-and-reviews/durham-district-school-board-meeting-june-5-2023

Near North District School Board - Meetings on December 14, 2022, January 12, 2023, and February 6, 2023

Ombudsman's final report on the investigation into a complaint about meetings held by the Near North District School Board’s Parry Sound Building Committee in December 2022, and January and February 2023 (accessible PDF) Investigation into a complaint about meetings held by the Near North District …
/en/info-public-bodies-and-officials/school-boards/investigations-and-reviews/near-north-district-school-board-meetings-december-14-2022-january-12-2023-and-february-6-2023

Niagara Catholic District School Board - Meetings on June 7 and 20, 2023

March 13, 2024 - The Ombudsman received two complaints about meetings held by the Board of Trustees of the Niagara Catholic District School Board. One complaint alleged that during a closed meeting on June 7, 2023, the Board improperly discussed whether members of the public would be required to …
/en/info-public-bodies-and-officials/school-boards/investigations-and-reviews/niagara-catholic-district-school-board-meetings-june-7-and-20-2023

Greater Essex County District School Board - Meetings on February 20, March 19, April 2, and April 16, 2024

June 12, 2024 - The Ombudsman received more than 300 complaints that raised concerns about the Greater Essex County District School Board’s process for naming a new kindergarten to grade 12 school located in Kingsville. Many of these complaints additionally raised concerns that during closed …
/en/info-public-bodies-and-officials/school-boards/investigations-and-reviews/greater-essex-county-district-school-board-meetings-february-20-march-19-april-2-and-april-16-2024