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ATTENTION – OFFICE CLOSED – MONDAY, OCTOBER 13: The Office of the Ombudsman of Ontario will be closed on Monday, October 13. Our phone lines will also be closed. Our services will resume on Tuesday, October 14 at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.

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Georgian-Bay-letter----Jan-30-meeting.pdf

PDF∙1.11 MB∙Last Modified: 22 Apr 2025

July 12, 2011 Ms. Susan Boonstra, Clerk The Corporation of the Township of Georgian Bay 99 Lone Pine Road Port Severn, Ontario L0K 1S0 Dear Ms. Boonstra, Re: Our File No. 239481-001 I am writing further to our telephone conversation of July 5, 2011 regarding the results of the Ombudsman’s …
AR2021-Highlights-EN-accessible.pdf

PDF∙124.4 KB∙Last Modified: 28 Jun 2021

Annual Report 2020-2021 – Facts and highlights By the numbers – cases received Total cases received, April 1, 2020-March 31, 2021: 20,015 Correctional facilities: 3,691 (p. 16) Municipalities: General – 2,281 (p. 24); Closed meetings – 94 (p. 30) School boards: 569 (p. 34) Universities: 213 and …
cyu-complaint-form-EN.pdf

PDF∙77.97 KB∙Last Modified: 16 May 2019

COMPLAINT FORM: CHILDREN AND YOUTH Please use this form to file a complaint regarding services to children and youth in care, or an Ontario child protection agency. Forms can be emailed to cy-ej@ombudsman.on.ca or mailed to the Ombudsman’s Children and Youth Unit, 401 Bay Street, Suite 2200, …
AR2018-Highlights-EN-accessible.pdf

PDF∙108.79 KB∙Last Modified: 26 Jun 2018

NOTE: UNDER EMBARGO to 11 a.m., June 27, 2018 Annual Report 2017-2018 – Facts & highlights By the numbers – cases received Fiscal 2017-2018 (April 1, 2017-March 31, 2018): 21,154 Provincial ministries and programs within jurisdiction: 11,099 (pp. 72-73) Municipalities: General – 2,491 (breakdown …
AR-2020-Remarks-EN-accessible.pdf

PDF∙107.7 KB∙Last Modified: 29 Jun 2020

Annual Report 2019-2020 – Ombudsman’s remarks Good morning, everyone. Welcome to this pandemic version of our Annual Report press conference. I decided to do this press conference virtually to avoid putting additional strains on the Legislative Assembly staff and operations, and to make things as …
SudburyReport-FR-accessible.pdf

PDF∙216.58 KB∙Last Modified: 1 Oct 2018

« Porte ouverte sur le scandale des billets du concert d’Elton John » Enquête sur la réunion à huis clos du conseil municipal du Grand Sudbury le 20 février 2008 André Marin Ombudsman de l’Ontario 25 avril 2008 Table des matières …
Caught-in-the-Act-APPENDICES-FR.pdf

PDF∙1.53 MB∙Last Modified: 4 Mar 2019

Annexe A : Vidéos YouTube 111 ANNEXE A Vidéos YouTube Références à la Loi sur la protection des ouvrages publics 1. Vidéos sur l’arrestation de Charlie Veitch, en vertu du paragraphe 5 (1) de la Loi sur la protection des ouvrages publics. (a) http://www.youtube.com/watch?v=g_mTMhn8iiM (b) …
OO-org-chart-May1-FR.pdf

PDF∙179.49 KB∙Last Modified: 12 Apr 2019

Bureau de l’Ombudsman de l’Ontario Organigramme À compter du 1er mai, 2019 Ombudsman Adjoint administratif exécutif Commissaire aux services en français Adjoint administratif, Services en français Ombudsman adjointe Gestionnaire de règlement préventif et des enquêtes, Services en français …
Ombudsman-Ontario-Hamilton-November-2023-letter-accessible.pdf

PDF∙276.27 KB∙Last Modified: 10 Nov 2023

J. Paul Dubé, Ombudsman BY EMAIL November 16, 2023 Council for the City of Hamilton c/o Mayor Andrea Horwath Hamilton City Hall 71 Main Street West Hamilton, ON L8P 4Y5 Dear Members of Council for the City of Hamilton, Re: Closed meeting complaint My Office received a complaint alleging that the …
CLI-Faits-saillants-accessible.pdf

PDF∙159.4 KB∙Last Modified: 3 May 2023

Retard de justice administrative, Déni d’équité Faits et points saillants Enquête visant à déterminer si le ministère du Procureur général, Tribunaux décisionnels Ontario et la Commission de la location immobilière prennent des mesures adéquates pour remédier aux retards et aux arriérés de cas à la …
FLS-RA-2022-Mot-d-ouverture-FR-accessible.pdf

PDF∙178.03 KB∙Last Modified: 6 Dec 2022

Rapport annuel de la Commissaire aux services en français 2021-2022 – 7 décembre 2022 Mot d’ouverture – Kelly Burke, Commissaire Bonjour à toutes et à tous. Avant de vous présenter les détails de mon rapport, j’aimerais reconnaître que nous sommes sur le territoire traditionnel de nombreuses …
AR-2022-Remarks-FR-accessible.pdf

PDF∙150.65 KB∙Last Modified: 9 Aug 2022

Rapport annuel 2021-2022 – Mot d’ouverture de l’Ombudsman Bonjour, et bienvenue à vous toutes et vous tous, en personne et en ligne. C’est bon d’être de retour avec vous, ici à Queen’s Park aujourd’hui. Je tiens à souligner que cette terre est le territoire traditionnel de nombreuses nations, dont …
Toronto-CAS-Response-accessible.pdf

PDF∙237.37 KB∙Last Modified: 22 Nov 2022

CHILDREN’S AID SOCIETY OF TORONTO Response to Recommendations Arising from Brandon’s Story Recommendations 1. The Children’s Aid Society of Toronto should direct staff to comply with regulatory requirements, Standards 1, 3 and 5 of the Ontario Child Protection Standards, and its own policy …
Ombudsman-Ontario-Faits-et-points-saillants-accessible.pdf

PDF∙177.7 KB∙Last Modified: 4 Oct 2023

Rapport annuel 2022-2023 – Faits et points saillants Les chiffres – Cas (plaintes et demandes de renseignements) reçus Total des cas reçus entre le 1er avril 2022 et le 31 mars 2023 : 24 551* 44 % des dossiers ont été clos en une semaine, et 54 % en deux semaines *Remarque : Au cours des six …
West-Nipissing-closing-letter-August-2020-EN-accessible.pdf

PDF∙113.66 KB∙Last Modified: 31 Aug 2020

August 13, 2020 Council for the Municipality of West Nipissing 101-225 Holditch St. Sturgeon Falls, ON, P2B 1T1 Sent by email to mducharme@municipality.westnipissing.on.ca Dear Members of Council for the Municipality of West Nipissing: Re: Ombudsman review of closed meeting complaint My Office …
Ombudsman Ontario-Sarnia-October 2025-Letter

PDF∙233.08 KB∙Last Modified: 2 Oct 2025

J. Paul Dubé, Ombudsman BY EMAIL October 2, 2025 Council for the City of Sarnia 255 Christina Street North Sarnia, ON N7T 7N2 Dear Members of council for the City of Sarnia: Re: Closed meeting complaints My Office received a complaint about closed meetings held by council of the City of Sarnia on …
2026 Q1 P Dubé-EN-accessible

PDF∙49.37 KB∙Last Modified: 6 Oct 2025

Office of the Ombudsman of Ontario Paul Dubé, Ombudsman Travel and Hospitality Expenses for travel completed from April 1, 2025 to June 30, 2025 Travel Date(s) Purpose Car Rentals Mileage, Taxi, Parking, Tolls Rail Meals and Incidentals Accommodation Total May 9-16, 2025 Attended the annual meeting …
2026 Q1 C Bouchard-EN-accessible

PDF∙49.9 KB∙Last Modified: 6 Oct 2025

Office of the Ombudsman of Ontario Carl Bouchard, French Language Services Commissioner Travel and Hospitality Expenses for travel completed from April 1, 2025 to June 30, 2025 Travel Date (s) Purpose April 8-11, 2025 Tour of Francophone organizations and stakeholders in Ottawa, ON. 2 attendees. …
2026 Q1 B Finlay-EN-accessible

PDF∙49.23 KB∙Last Modified: 6 Oct 2025

Office of the Ombudsman of Ontario Barbara Finlay, Deputy Ombudsman Travel and Hospitality Expenses for travel completed from April 1, 2025 to June 30, 2025 Travel Date(s) May 9-16, 2025 Travel Expenses June 3-5, 2025 Purpose Attended the International Ombudsman Institute’s (IOI) World Board …
Ombudsman Ontario-London-October 2025-Letter

PDF∙252.6 KB∙Last Modified: 2 Oct 2025

BY EMAIL J. Paul Dubé, Ombudsman October 2, 2025 Council for the City of London 300 Dufferin Avenue London, ON N6B 1Z2 Dear Members of Council for the City of London: Re: Closed meeting complaints My Office received two complaints that committees of the City of London violated the open meeting …

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

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