Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Ombudsman’s Awards for Good Governance
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Open meetings
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Ombudsman’s Awards for Good Governance
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Open meetings
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Annual Reports
  • Case Stories
  • Investigations
  • Municipal Meetings
  • Submissions to government

Keyword

Category

  • Certificates and permits
  • Children and youth
  • Education - Daycare - Grade 12
  • Education - Post-Secondary
  • Employment
  • Energy and environment
  • French language services
  • Health
  • Law and order
  • Money and property
  • Municipalities
  • Social services
  • Transportation
Displaying 381 - 400 of 5047

Saugeen Municipal Airport Commission - June 9, 2022

Ombudsman Report Investigation into a closed meeting held by the Saugeen Municipal Airport Commission on September 27, 2021 Paul Dubé Ombudsman of Ontario June 2022 Complaint 1 My Office received a complaint about a closed meeting held by the Saugeen Municipal Airport Commission (the “Commission”) …
Body
The Ombudsman reviewed a complaint that the Saugeen Municipal Airport Commission contravened the Municipal Act, 2001 when it went in camera during a meeting on September 27, 2021. The Ombudsman found that the Commission’s discussion about an agreement with a client was permissible under the exception for plans and instructions for negotiations. However, the Commission contravened the Act when it discussed an agreement with municipalities and the related withdrawal process, as well as financial information. Moreover, prior to moving into closed session, the Commission failed to state in its resolution the general nature of the matter to be considered as required by subsection 239(4) of the Act.
/en/our-work/municipal-meetings/saugeen-municipal-airport-commission-june-9-2022

Town of Pelham - June 15, 2022

Ombudsman Report Investigation into a closed meeting held by council for the Town of Pelham on April 19, 2021 Paul Dubé Ombudsman of Ontario June 2022 Complaint 1 My Office received a complaint about a closed session held by council for the Town of Pelham (the “Town”) on April 19, 2021. 2 The …
Body
The Ombudsman investigated a closed meeting held by council for the Town of Pelham on April 19, 2021, during which council discussed future management and potential development of the local airport. The Ombudsman found that council contravened the Municipal Act, 2001 when it met in closed session since the discussion did not fit under any exceptions to the open meeting rules. The Ombudsman also found that council contravened the requirements of section 239(4)(a) of the Municipal Act, 2001 when it failed to state by resolution the general nature of the matters to be considered in camera.
/en/our-work/municipal-meetings/town-pelham-june-15-2022

Helping displaced Ukrainians obtain driver's licences

One man from a city in Ukraine that had been evacuated told us the Ministry of Transportation would not validate his Ukrainian licence and driving experience without a letter from the Ukrainian government – something he felt would not be feasible due to the war. He was told the letter was required …
Body
As large numbers of Ukrainians have sought refuge in Ontario in the wake of Russia’s invasion of their country, Ontario has made efforts to help them settle. However, we recently heard of some having difficulty in obtaining driver’s licences.
/en/our-work/case-stories/helping-displaced-ukrainians-obtain-drivers-licences

City of Owen Sound - May 24, 2022

The Ombudsman received a complaint alleging that council for the City of Owen Sound violated the open meeting rules found in the Municipal Act, 2001 on March 14, 2022. At the time, due to the ongoing COVID-19 pandemic, council chambers – where council and committee meetings are held by the City – …
Body
The Ombudsman received a complaint alleging that council for the City of Owen Sound violated the open meeting rules found in the Municipal Act, 2001 on March 14, 2022.
/en/our-work/municipal-meetings/city-owen-sound-may-24-2022

French connections

A person complained that some LinkedIn accounts of the Ontario government and its agencies, including those of the Ministry of Transportation and Ontario Health, showed a unilingual English logo and title. We contacted the Cabinet Office, which completed a ministry-wide audit to ensure that all …
Body
A person complained that some LinkedIn accounts of the Ontario government and its agencies, including those of the Ministry of Transportation and Ontario Health, showed a unilingual English logo and title.
/en/our-work/case-stories/french-connections

Township of Lanark Highlands - June 20, 2022

Ombudsman Report Investigation into a closed meeting held by council for the Township of Lanark Highlands on December 7, 2021 Paul Dubé Ombudsman of Ontario May 2022 Complaint 1 My Office received a complaint about a closed meeting held by council for the Township of Lanark Highlands (the …
Body
The Ombudsman investigated a closed meeting held by council for the Township of Lanark Highlands on December 7, 2021. Council proceeded in camera to discuss the performance of an individual in the context of their employment with the Township. Council also discussed the Township’s finances, which would typically occur in open session. However, the Ombudsman found that it would have been impractical for council to parse its discussion of the Township’s finances from its discussion about the performance of an employee. The Ombudsman found that council did not contravene the Municipal Act, 2001 since the meeting fit under the exception for personal matters about an identifiable individual.
/en/our-work/municipal-meetings/township-lanark-highlands-june-20-2022

Township of Huron-Kinloss - May 12, 2022

The Ombudsman received a complaint about three closed meetings held by council for the Township of Huron-Kinloss. It was alleged that the discussions closed under the exception for personal matters about an identifiable individual at each of these meetings were held in violation of the open meeting …
Body
The Ombudsman received a complaint about three closed meetings held by council for the Township of Huron-Kinloss.
/en/our-work/municipal-meetings/township-huron-kinloss-may-12-2022

Transit news, now bilingual

A man informed us that although he had chosen to receive the Metrolinx e-newsletter about the Ontario Line in French, it was still being emailed to him in English every week. Through our discussions with Metrolinx, a government agency under the Ministry of Transportation, we found out that the …
Body
A man informed us that although he had chosen to receive the Metrolinx e-newsletter about the Ontario Line in French, it was still being emailed to him in English every week.
/en/our-work/case-stories/transit-news-now-bilingual

ID help

Issues: Children’s aid society; Rights (Get help) A 14-year-old needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns. The youth looked to his CAS worker for support …
Body
A 14-year-old youth needed our help getting identification documents to register for school and access health care, after he was removed from his home by a children’s aid society (CAS) over safety concerns.
/en/our-work/case-stories/id-help

Bruce County - May 20, 2022

Ombudsman Report Investigation into meetings held by Bruce County on September 21, 2017, August 2, 2018, September 6, 2018, and January 10, 2019 Paul Dubé Ombudsman of Ontario May 2022 Complaint 1 My Office received a complaint in February 2021 about four meetings of Bruce County’s Executive …
Body
The Ombudsman received a complaint about four meetings of Bruce County’s Executive Committee on September 21, 2017, August 2 and September 6, 2018, and January 10, 2019. The complaint alleged that the Committee contravened the Municipal Act, 2001 when it closed these meetings to the public and failed to report back in open session about its discussions. The Ombudsman found that the Committee did not contravene the Act when it proceeded in camera on August 2, 2018. However, the Committee contravened the Act on September 21, 2017, and September 6, 2018. The Committee’s brief in camera discussion on January 10, 2019, about a new position for a specified individual fit within the exception for personal matters about an identifiable individual, however, this matter could have been parsed from the rest of the Committee’s discussion, which did not fit within any of the closed meeting exceptions.
/en/our-work/municipal-meetings/bruce-county-may-20-2022

Lost Opportunities

O N TA R I O O N TA R I O ’ S WAT C H D O G Lost Opportunities Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre OMBUDSMAN REPORT Paul Dubé, …
Body
Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre.
/en/our-work/investigations/lost-opportunities

City of Niagara Falls - May 5, 2022

The Ombudsman received a complaint alleging that meetings of the Board of Directors of the Niagara Falls Hydro Holding Corporation constitute meetings of City council, and that consequently, these meetings do not comply with the Municipal Act, 2001 ’s open meeting requirements because they are not …
Body
The Ombudsman received a complaint alleging that meetings of the Board of Directors of the Niagara Falls Hydro Holding Corporation constitute meetings of City council, and that consequently, these meetings do not comply with the Municipal Act, 2001’s open meeting requirements because they are not open to the public.
/en/our-work/municipal-meetings/city-niagara-falls-may-5-2022

City of Kawartha Lakes - April 13, 2022

Ombudsman Report Investigation into working group meetings held by the Off Road Vehicle Task Force of the City of Kawartha Lakes on February 19 and March 4, 2021 Paul Dubé Ombudsman of Ontario April 2022 Complaint 1 In September 2021, my Office received a complaint about two working group meetings …
Body
The Ombudsman received a complaint about two working group meetings of the Off Road Vehicle Task Force of the City of Kawartha Lakes held on February 19 and March 4, 2021. The complainant alleged that the meetings were held in violation of the open meeting rules in the Municipal Act, 2001 because they were not open to the public. The Ombudsman found that the Task Force was a committee of council and was therefore required to comply with the open meeting rules. It was determined that there was quorum and the business of the Task Force was materially advanced at the February 19 and March 4, 2021 working group meetings. In closing these meetings to the public, the Task Force violated the requirements of the Municipal Act, 2001.
/en/our-work/municipal-meetings/city-kawartha-lakes-april-13-2022

Township of Leeds and the Thousand Islands - April 5, 2022

Ombudsman Report Investigation into a complaint about a meeting held by the Township of Leeds and the Thousand Islands on August 11, 2020 Paul Dubé Ombudsman of Ontario April 2022 Complaint 1 My Office received a complaint about a closed meeting held by council for the Township of Leeds and the …
Body
The Ombudsman reviewed a complaint that council for the Township of Leeds and the Thousand Islands contravened the Municipal Act, 2001 when it went in camera on August 11, 2020. Council’s in camera discussion pertained to a study report and a funding application, both related to an internet broadband project. The Ombudsman found that council’s discussion about the study report was permissible under the exception at s. 239(2)(j), information belonging to the municipality. However, council contravened the Act by discussing the funding application in camera and by holding a vote by consensus on this matter. Furthermore, prior to moving into closed session, council failed to state in its resolution the general nature of the matter to be considered as required by s. 239(4).
/en/our-work/municipal-meetings/township-leeds-and-thousand-islands-april-5-2022

Strengthening the Designation: A Collaborative Effort

O N TA R I O O N TA R I O ’ S WAT C H D O G Strengthening the Designation: A Collaborative Effort Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs …
Body
Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs and the Ministry of Colleges and Universities
/en/our-work/investigations/strengthening-designation-collaborative-effort

Township of McMurrich/Monteith - March 28, 2022

Ombudsman Report Investigation into meetings held by council for the Township of McMurrich/Monteith on June 8 and July 6, 2021 Paul Dubé Ombudsman of Ontario March 2022 Complaints 1 My Office received complaints about two closed meetings held by council for the Township of McMurrich/Monteith (the …
Body
The Ombudsman investigated two closed meetings held by council for the Township of McMurrich/Monteith on June 8 and July 6, 2021. The Ombudsman found that council did not contravene the Municipal Act, 2001 when it held a closed meeting on June 8, 2021 since part of the discussion fit under the exception for solicitor-client privilege and the rest of the discussion fit under the exception for plans or instructions for negotiations. The Ombudsman found that the delegation to council during the closed meeting on July 6, 2021 did not fit under any closed meeting exceptions while council’s subsequent discussion fit under the exception for litigation or potential litigation. Accordingly, the Ombudsman found that council contravened the Municipal Act because it would have been possible for council to parse the delegation portion of the meeting from its subsequent discussion.
/en/our-work/municipal-meetings/township-mcmurrichmonteith-march-28-2022

In French, please, Your Honour

We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario. However, at the time of the hearing, the judge present could only speak English and no other means of providing services in French were available. The self-represented person could not follow the …
Body
We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario.
/en/our-work/case-stories/french-please-your-honour

A helping hand

Issues: Children’s aid society; Rights (Good care); Rights (Get help) A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather. She told us that she didn’t feel safe returning there without the support …
Body
A youth sought our help with retrieving belongings she had left behind at her family home after experiencing physical abuse at the hands of her stepfather.  
/en/our-work/case-stories/helping-hand

Town of Hawkesbury - March 28, 2022

The Ombudsman received a complaint that council for the Town of Hawkesbury met in closed session on November 8, 2021, contrary to the Municipal Act, 2001 . The Ombudsman found that council was permitted to rely on the closed meeting exception for personal matters about identifiable individuals …
Body
The Ombudsman received a complaint that council for the Town of Hawkesbury met in closed session on November 8, 2021, contrary to the Municipal Act, 2001.
/en/our-work/municipal-meetings/town-hawkesbury-march-28-2022

City of Niagara Falls - March 15, 2022

Ombudsman Report Investigation into a closed meeting held by council for the City of Niagara Falls on November 17, 2020 Paul Dubé Ombudsman of Ontario March 2022 Complaint 1 My Office received a complaint about a closed meeting held by council for the City of Niagara Falls (the “City”) to discuss …
Body
The Ombudsman found that council for the City of Niagara Falls contravened the open meeting rules when it discussed the process for establishing a Chief Administrative Officer recruitment sub-committee in closed session on November 17, 2020. The discussion did not fit within any exception under the Municipal Act, 2001. The Ombudsman also found that council failed to describe the subject to be discussed in closed session in its resolution to proceed in camera. Council further contravened the Act when it passed a resolution to go in camera during a portion of the meeting that was effectively closed to the public, as the public was unable to attend in person or observe a live broadcast.
/en/our-work/municipal-meetings/city-niagara-falls-march-15-2022

Pagination

  • First First page
  • Previous Previous page
  • …
  • 19
  • 20
  • 21
  • …
  • Next Next page
  • Last Last page

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility