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A Franco-Torontonian contacted us to say that the web page for the “Tow Zone” pilot program operated by the Ministry of Transportation showed stickers in English only on the vehicles of authorized towing companies.

A Francophone man in Northern Ontario called 511 to get information on driving conditions and selected service in French.

A man who had moved from Quebec to Ontario had initiated the process to change his driver’s licence.

A Francophone with an Outdoors card noticed that the eye colour field on his (bilingual) card was in English only (“brown”).

An Eastern Ontario mom reached out to us on behalf of her daughter.

A Francophone representing himself in a dispute received an English-only email inviting him to sign up for the CaseLines platform (used by Ontario courts) to upload his documents for an upcoming hearing.

A Francophone teen at a secure treatment centre run by a designated organization was having trouble accessing services in French, including in the classroom.

As he drove to Hamilton in a snowstorm, a driver noticed that the French version of the government’s emergency weather alerts broadcast on the radio were garbled and unintelligible.

A Francophone who had been unemployed for a long time requested a background check from the OPP so he could be hired for a new job.

A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase.

A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury.

Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them.

Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line.

A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French.

Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants.

A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English.

A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X).

A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page.

A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs.

Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in supporting Ontario’s Francophone community, and is responsible for monitoring compliance with the French Language Services Act and recommending ways to improve the delivery of government services in French.