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Displaying 81 - 100 of 114

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
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A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
/en/our-work/case-stories/better-late-never

Getting it Right

Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M BU D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N TA R I O • M A R C H 2 0 0 6 ­ INVESTIGATIVE …
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Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
/en/our-work/investigations/getting-it-right

A Game of Trust

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft Director Special Ombudsman Response Team (SORT) Gareth Jones Lead Investigator Elizabeth Weston Investigators Mary Jane …
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Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
/en/our-work/investigations/game-trust

Adding Insult to Injury

Ombudsman Report Investigation into the Treatment of Victims by the Criminal Injuries Compensation Board “Adding Insult to Injury” André Marin Ombudsman of Ontario February 2007 Table of Contents Executive Summary...................................................................................... …
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Investigation into the treatment of victims by the Criminal Injuries Compensation Board.
/en/our-work/investigations/adding-insult-injury

Oversight Unseen

Investigation into the Special Investigations Unit’s operational effectiveness and credibility Ombudsman Report André Marin, Ombudsman of Ontario September 2008 LEAD INVESTIGATOR Kwame Addo INVESTIGATORS Mary Jane Fenton Rosie Dear Elizabeth Weston Grace Chau Irene Buncel Ciaran Buggle Domonie …
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Investigation into the Special Investigations Unit's operational effectiveness and credibility.
/en/our-work/investigations/oversight-unseen

Building Clarity

Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 Table of Contents …
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Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
/en/our-work/investigations/building-clarity

Oversight Undermined

!"#$%&'()&'*"+'"&*+&,$+-'"'%&./+*0+&,$+1&&*."$/+ 2$"$.)34%+'563$5$"&)&'*"+*0+.$7*55$"8)&'*"%+ 7*"7$."'"(+.$0*.5+*0+&,$+96$7')3+!"#$%&'()&'*"%+:"'& Ombudsman Report André Marin, Ombudsman of Ontario December 2011 DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) !"#$%&'()*$+' MANAGER OF …
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Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.
/en/our-work/investigations/oversight-undermined

In the Line of Duty

In the LINE OF DUTY Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police offcers Ombudsman Report • André Marin, Ombudsman of Ontario • October 2012 Director Special Ombudsman …
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Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
/en/our-work/investigations/line-duty

The Code

n Director Special Ombudsman Response Team Gareth Jones n Senior Counsel Laura Pettigrew n Director of Investigations Sue Haslam n Lead Investigator Domonie Pierre n Investigators Ciaran Buggle Adam Orfanakos Grace Chau Rosie Dear Elizabeth Weston Mary Jane Fenton William Cutbush Ronan O’Leary …
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Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
/en/our-work/investigations/code

Caught in the Act

CAUGHT in theACT Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • December 2010 Director Special Ombudsman Response Team (SORT) …
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Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act.
/en/our-work/investigations/caught-act

A Matter of Life and Death

A Matter of Life and Death Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations Ombudsman Report Paul Dubé, Ombudsman of Ontario June 2016 www.ombudsman.on.ca 1-800-263-1830 …
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Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations.
/en/our-work/investigations/matter-life-and-death

Out of Oversight, Out of Mind

OUT OF OVERSIGHT, OUT OF MIND Investigation into how the Ministry of Community Safety and Correctional Services tracks the admission and placement of segregated inmates, and the adequacy and effectiveness of the review process for such placements OMBUDSMAN REPORT | PAUL DUBÉ, OMBUDSMAN OF ONTARIO | …
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Investigation into how the Ministry of Community Safety and Correctional Services tracks the admission and placement of segregated inmates, and the adequacy and effectiveness of the review process for such placements.
/en/our-work/investigations/out-oversight-out-mind

Written Submission to the Ministry of Community Safety and Correctional Services - Carding

“Street Checks and Balances” Submission in response to the Ministry of Community Safety and Correctional Services’ consultation on proposed Ontario regulation for street checks André Marin Ombudsman of Ontario August 31, 2015 Table of Contents …
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Whatever label you choose – street checks, community contacts, or carding  – the practice of police officers arbitrarily stopping individuals on the street, requesting personal identification and information, and maintaining a record of the encounter for possible future use, has increasingly come under scrutiny.
/en/our-work/submissions-government/written-submission-ministry-community-safety-and-correctional-services-carding

Submission to the Independent Police Oversight Review

“Oversight Unchanged” Submission to the Independent Police Oversight Review Paul Dubé Ombudsman of Ontario October 2016 Table of contents Overview .................................................................................................................................... 3 Scope of …
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Since 1974, police oversight in Ontario has been the subject of more than a dozen reviews, generating hundreds of recommendations for reform. In response, successive governments have introduced legislative amendments aimed at enhancing independent oversight of police. However, finding the right balance between effective policing and public accountability has proven elusive. Today, Ontario’s oversight system continues to attract criticism that threatens to undermine public confidence in policing.
/en/our-work/submissions-government/submission-independent-police-oversight-review

Segregation: Not an Isolated Problem

“Segregation: Not an Isolated Problem” Submission in response to the Ministry of Community Safety and Correctional Services’ consultation on its review of policies related to segregation of inmates Paul Dubé Ombudsman of Ontario Table of contents Background …
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No matter what you call it – segregation, solitary confinement, isolation, or separation – the practice of confining inmates to a cell, alone, for 22 hours or more a day for prolonged periods has increasingly come under fire.
/en/our-work/submissions-government/segregation-not-isolated-problem

‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)

Allison Jones The Canadian Press May 4, 2023 A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part …
/en/news/speeches-and-articles/excruciating-delays-ontarios-landlord-and-tenant-board-ombudsman-report-global-news

Ombudsman calls for change at failing LTB (Canadian Apartment)

This link opens in a new tab Canadian Apartment May 4, 2023 Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only …
/en/news/speeches-and-articles/ombudsman-calls-change-failing-ltb-canadian-apartment

Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)

Lucas Powers This link opens in a new tab CBC News May 3, 2023 A "perfect storm" of factors including the 2018 election, inefficient practices and the COVID pandemic has left Ontario's trouble-plagued Landlord and Tenant Board (LTB) "fundamentally failing" to provide swift justice, the province's …
/en/news/speeches-and-articles/ontarios-landlord-and-tenant-board-fundamentally-failing-ombudsman-finds-cbc

Ombudsman calls for legislative change, overhaul of “moribund” Landlord and Tenant Board

(TORONTO – May 4, 2023) Tens of thousands of Ontarians have been denied fast, fair access to justice and suffered hardship because of “excruciatingly long” delays at the Landlord and Tenant Board, Ombudsman Paul Dubé reveals in his latest investigation report, released today. Severe backlogs, staff …
/en/news/media-releases/ombudsman-calls-legislative-change-overhaul-moribund-landlord-and-tenant-board

Ontario Ombudsman again nominated as one of Canada’s most influential lawyers

(TORONTO, May 11, 2018) – For the second straight year, Ontario Ombudsman Paul Dubé is among the nominees for Canadian Lawyer magazine’s Top 25 Most Influential Lawyers in Canada.   Online voting for the Top 25 is open through May 22, and results will be announced in August. The survey is This link …
/en/news/media-releases/ontario-ombudsman-again-nominated-one-canadas-most-influential-lawyers

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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