Search

We received numerous complaints in 2020-2021 about delays in approvals by Ontario’s Chief Firearms Officer (CFO) for transfers of restricted firearms.

An inmate sought our help after he was involved in an altercation with another inmate and then pepper sprayed and assaulted by correctional officers.

Several inmates in the same facility complained to us that they were strip searched in a main hallway, in view of security cameras.

Our French Language Services Unit received many individual complaints from landlords and tenants who had difficulty receiving services in French from the Landlord and Tenant Board (LTB).

A young person in custody contacted us last year to complain that he wasn’t able to vote in the federal election, although he had expressed his interest in voting to the youth facility’s staff members.

A homeowner sought our help after learning that his property type had been incorrectly recorded by the Municipal Property Assessment Corporation (MPAC) when it was first assessed almost a decade earlier.

After a woman under the guardianship of the Office of the Public Guardian and Trustee (OPGT) took out two short-term, high-interest loans without the OPGT’s knowledge or consent, we asked for more information about how it prevents unauthorized loans and other dissipation of clients’ assets.

A group of Indigenous inmates complained to us that they were strip-searched before attending a smudging ceremony, leaving them feeling violated, discriminated against and targeted because of their Indigenous spirituality.

An inmate who uses a customized wheelchair to support his spine sought our help because he was being repeatedly transferred to a second institution without his chair.

An inmate complained to us after a sergeant at his facility penalized him by taking away 30 days of earned remission (time off his sentence) for refusing a transfer to another facility.

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity.

A small business owner sought our help after he was ordered to install fire detectors and alarms on his property, noting that he could not access the technical standard of the Ontario Fire Code that was cited in the order.

A cannabis purchaser received a delivery from the OCS that turned out to be an empty box.

A woman placed an order with the Ontario Cannabis Store (OCS) on October 17, 2018, the first day that recreational cannabis became legal in Canada.

The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months.

An inmate sought our help in reaching the appropriate correctional officials after her father passed away and she could not get a response to her request to attend his funeral.

An inmate complained to us that staff at his correctional facility had taken his eyeglasses and refused to return them.

A woman who had been pursuing her case at the Human Rights Tribunal of Ontario for several years sought our help after she learned that the adjudicator assigned to her case was no longer able to continue.

In addressing the changes proposed by Bill 57, I will devote most of my comments to those amendments that affect the Office of the Ombudsman of Ontario, and the Ombudsman Act. Most notable among these are amendments that will expand the mandate of this office into areas that are presently within the mandate of my fellow Officers of the Legislature, the Provincial Advocate for Children and Youth (Child Advocate) and the French Language Services Commissioner.

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.