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Coming up empty

A cannabis purchaser received a delivery from the OCS that turned out to be an empty box. OCS officials told him he could place a new order without charge, but he would first have to print out a return shipping label, attach it to the empty box, and send it back to them. Faced with the absurdity of …
A cannabis purchaser received a delivery from the OCS that turned out to be an empty box.

Unsigned but delivered

A woman placed an order with the Ontario Cannabis Store (OCS) on October 17, 2018, the first day that recreational cannabis became legal in Canada. She complained that two weeks later, she arrived home to find the package had been left on her porch – contrary to the requirement that an individual …
A woman placed an order with the Ontario Cannabis Store (OCS) on October 17, 2018, the first day that recreational cannabis became legal in Canada.

Sharing the wealth

The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months. They were told they would have to submit the man’s death certificate, along with …
The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months.

Builder beware

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home. The contractors falsely told the man that building permits were not required, and after a city inspection found it was not built to …
A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.

Thanks a lot

A man who built an apartment building on a vacant lot in 2012 sought our help with MPAC regarding the adjusted assessment value of his property. MPAC sent the man three notices within weeks of each other, covering two four-year assessment cycles – 2009-2012 and 2013-2016. He filed a request for …
A man who built an apartment building on a vacant lot in 2012 sought our help with MPAC regarding the adjusted assessment value of his property.

Cost of living

After waiting many months for a response from Ministry officials about his experience, a man who had to relocate from Northern Ontario to Toronto for a lung transplant finally had his voice heard through our Office. Although he qualified for the Ministry’s Transplant Patient Expense Reimbursement …
After waiting many months for a response from Ministry officials about his experience, a man who had to relocate from Northern Ontario to Toronto for a lung transplant finally had his voice heard through our Office.

Split difference

A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance. Although such a letter is normally required under the program’s policies, …
A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance.

It’s in the (e)mail

A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times. We asked that her file be reviewed by OHIP’s eligibility committee, which determined that …
A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times.

The Right To Be Impatient

The to be OMBUDSMAN REPORT A N D R É M A R I N | O M B U D S M A N O F O N T A R I O | S E P T E M B E R 2 0 0 5 Whether the Ministry of Health and Long-Term Care has failed to properly administer Newborn Screening in Ontario. …
Investigation into whether the Ministry of Health and Long-Term Care has failed to properly administer newborn screening in Ontario.

Testicular implants for boys: A Medical Necessity

The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18. Because the issue was resolved, no report was published. … Testicular implants for boys: A Medical …
The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18.

Out-of-country cancer care: The Out-of-Country Conundrum

The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage. No report was issued. Case update - 2007-2008 Annual report When Suzanne Aucoin came to the Ombudsman’s Office in 2007, she was fighting two battles: She was …
The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage.

OHIP: The Difference a Few Days Make

Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect. No report issued. … OHIP: The Difference a Few Days …
Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect.

Assistive Devices: Life and Breath

The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program. No report was issued.  Case update - Annual report 2007-2008 In February 2007, SORT was …
The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program.

Positron Emission Tomography (PET) program

The Ministry of Health and Long-Term Care announced funding for Positron Emission Tomography scans for certain indications in the wake of this investigation of the Ministry's process for evaluating the technology, and practices in other provinces. Because the issue was resolved, no report was …
Investigation into the Ministry of Health and Long-Term Care’s administration of the Positron Emission Tomography (PET) program.

A Vast Injustice

Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients OMBUDSMAN REPORT • André Marin, Ombudsman Of Ontario • September 2009 https://www.ombudsman.on.ca/Resources/Reports/A-Vast-Injustice.aspx?lang=en-CA …
Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients.

Dental implants

The Ministry of Health and Long-Term Care agreed to fund dental implants for a 55-year-old cancer patient who required extensive reconstructive facial surgery. The Ministry also acknowledged that there may be others in such exceptional circumstances and undertook to address the gap in the system to …
The Ministry of Health and Long-Term Care agreed to fund dental implants for a 55-year-old cancer patient who required extensive reconstructive facial surgery.

Long-term care

The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems. Since the Ministry’s efforts are “a work in progress,” in lieu of a report, the Ombudsman released …
The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems.

Going the distance

The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments. The resident wasn’t capable of travelling to the treatments by …
The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.

Pearly rights

A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed. In 2009, she had been awarded $20,000 in compensation for pain and suffering by the Criminal Injuries Compensation Board, which …
A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed.

Handling with care

The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be …
The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be able to look after him on a long-term basis.