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Displaying 61 - 80 of 165

Fairer treatment

A Francophone teen at a secure treatment centre run by a designated organization was having trouble accessing services in French, including in the classroom. He had made many written and oral requests to be transferred to the bilingual wing of the centre, but they were all refused. We approached …
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A Francophone teen at a secure treatment centre run by a designated organization was having trouble accessing services in French, including in the classroom.
/en/our-work/case-stories/fairer-treatment

Alert unheard

As he drove to Hamilton in a snowstorm, a driver noticed that the French version of the government’s emergency weather alerts broadcast on the radio were garbled and unintelligible. The three alerts advised the public to shelter in place and warned that emergency personnel would be unable to help …
Body
As he drove to Hamilton in a snowstorm, a driver noticed that the French version of the government’s emergency weather alerts broadcast on the radio were garbled and unintelligible.
/en/our-work/case-stories/alert-unheard

Checked out

A Francophone who had been unemployed for a long time requested a background check from the OPP so he could be hired for a new job. He was impatient to rejoin the workforce. The OPP uses a private service provider to conduct the background checks. After submitting his request, the man contacted the …
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A Francophone who had been unemployed for a long time requested a background check from the OPP so he could be hired for a new job.
/en/our-work/case-stories/checked-out

Your call is important to us

A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase. He requested service in French and was put on a long hold before receiving unilingual English service. RESULT: We discussed the issue with the LCBO, which adopted a new system for …
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A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase.
/en/our-work/case-stories/your-call-important-us

Returning French to the French River

A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury. We brought this issue to the attention of the Ministry of Transportation. RESULT: As a result of our intervention, the Ministry …
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A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury.
/en/our-work/case-stories/returning-french-french-river

One complaint, 600 signs

Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them. The content of the signs ranged from notices about construction zones, to geographical information, to messaging …
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Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them.
/en/our-work/case-stories/one-complaint-600-signs

Translation in progress

Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line. We raised his complaint with Metrolinx, which is in charge of this project, and they told us that the staff members who designed these temporary …
Body
Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line.
/en/our-work/case-stories/translation-progress

Substantial improvement

A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French. He told us that the Ministry of the Environment, Conservation and Parks requires an exam before working with certain substances. The …
Body
A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French.
/en/our-work/case-stories/substantial-improvement

No room for failure

Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants. According to the students, the French version of the exam contained grammatical and contextual mistakes that …
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Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants.
/en/our-work/case-stories/no-room-failure

A Place for French?

A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English. He looked to see whether the posts were available in French …
Body
A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English.
/en/our-work/case-stories/place-french

Bet on bilingual

A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X). The posts were only available in English. We raised this with the Ontario Lottery and Gaming Corporation (OLG), which told us that Lotto Max …
Body
A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X).
/en/our-work/case-stories/bet-bilingual

Everything at the ready

A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page. The post was written in French, but four of the five attached informational documents …
Body
A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page.
/en/our-work/case-stories/everything-ready

Our voices matter too

A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs. The goal of the survey was to collect information about the effectiveness of compliance review and quality assessment …
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A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs.
/en/our-work/case-stories/our-voices-matter-too

2022-2023 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario O F F I C E O F T H E O M B U D S M A N O F O N TA R I O 2022-2023 O N TA R I O ’ S WAT C H D O G • C H I E N D E G A R D E D E L’ O N TA R I O Office of the Ombudsman of Ontario O N TA R I O We are: DE GAR D E Doffice E of the …
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Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in supporting Ontario’s Francophone community, and is responsible for monitoring compliance with the French Language Services Act and recommending ways to improve the delivery of government services in French.
/en/our-work/annual-reports/2022-2023-annual-report-french-language-services-commissioner-ontario

Waiting to be heard

A single mom of a child with a disability contacted us in desperation. She had purchased a new house, but the tenants living there refused to move out, and owed more than $20,000 in rent. As the woman waited for a hearing with the Landlord and Tenant Board, she had to stop therapy for her daughter …
Body
A single mom of a child with a disability contacted us in desperation.
/en/our-work/case-stories/waiting-be-heard

Guardian angels

A community support worker contacted us with concerns about a 97-year-old neighbour. She suspected the elderly woman was being taken advantage of by a man who apparently had control over her finances and vehicle. The worker told us she had reported these concerns to the Office of the Public …
Body
A community support worker contacted us with concerns about a 97-year-old neighbour.
/en/our-work/case-stories/guardian-angels

Capacity concerns

A woman sought our help after her husband, who recently had an aneurysm, underwent a capacity assessment to determine his ability to make decisions about his property and personal care. We learned that she had made an application for guardianship of her husband, but her lawyer had not submitted all …
Body
A woman sought our help after her husband, who recently had an aneurysm, underwent a capacity assessment to determine his ability to make decisions about his property and personal care.
/en/our-work/case-stories/capacity-concerns

Administrative Justice Delayed, Fairness Denied

O N TA R I O O N TA R I O ’ S WAT C H D O G FOR RENT ADMINISTRATIVE JUSTICE DELAYED, FAIRNESS DENIED Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and …
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Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board
/en/our-work/investigations/administrative-justice-delayed-fairness-denied

Translation audit-y

A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment. A click on the hyperlink took him to the Auditor General’s website, and he noticed that only the executive summary of the report was posted on the …
Body
A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment.
/en/our-work/case-stories/translation-audit-y

Language integrity

A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.” This link took him to …
Body
A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.”
/en/our-work/case-stories/language-integrity

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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