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A woman was trying without success to have hydro reconnected at a rental property and was concerned about a delay and lack of communication from the local hydro company.

A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of electricity.

A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014.

We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.

A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.

Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.