Ombudsman Report “A Test of Wills” Investigation into Legal Aid Ontario’s Role in the Funding of the Criminal Defence of Richard Wills André Marin Ombudsman of Ontario February 2008 Table of Contents Executive Summary …
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Investigation into Legal Aid Ontario’s role in the funding of the criminal defence of Richard Wills.
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Coroner’s inquest delays
The Office of the Chief Coroner of Ontario sped up its process, improved its practices and addressed a backlog of cases after the Ombudsman launched an investigation in 2008 into complaints that mandatory inquests were not being held within a reasonable time frame. Based on this result, the …
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The Office of the Chief Coroner of Ontario sped up its process, improved its practices and addressed a backlog of cases after the Ombudsman launched an investigation in 2008 into complaints that mandatory inquests were not being held within a reasonable time frame.
A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed. In 2009, she had been awarded $20,000 in compensation for pain and suffering by the Criminal Injuries Compensation Board, which …
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A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed.
/en/our-work/case-stories/pearly-rights
Overbill overkill
A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of …
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A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of electricity.
/en/our-work/case-stories/overbill-overkill
Electrifying error
A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014. She said Hydro One was unable to provide her with an explanation for the increases, other than …
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A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014.
/en/our-work/case-stories/electrifying-error
Justice delayed
An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him. He had signed a consent form to delay his hearing past his parole eligibility date, but said he had only done so because he was told the Parole Board was …
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An inmate complained that he had sat in jail for days after becoming eligible for parole because a parole hearing had not been scheduled for him.
/en/our-work/case-stories/justice-delayed
Best defence
A senior who was charged with threatening police complained that Legal Aid Ontario told him he was no longer eligible for their services after the Crown decided it would not seek to put him in jail if convicted. Our Office determined that although Legal Aid eligibility normally involves cases where …
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A senior who was charged with threatening police complained that Legal Aid Ontario told him he was no longer eligible for their services after the Crown decided it would not seek to put him in jail if convicted.
/en/our-work/case-stories/best-defence
Wires crossed
We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000. The company told us it had discovered a wiring error in the building that caused bills to go to the wrong units. A metering company had investigated, and …
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We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.
/en/our-work/case-stories/wires-crossed
Sweet relief
An inmate with diabetes who needed to take insulin before his meals complained to our office that correctional staff could only give it to him after meals. The health care manager initially told us the facility was too large for its staff to co-ordinate the man’s insulin with his mealtimes, but …
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An inmate with diabetes who needed to take insulin before his meals complained to our office that correctional staff could only give it to him after meals.
/en/our-work/case-stories/sweet-relief
Security risk
An inmate who had been in segregation for nine months – because the facility had concerns about his and others’ safety and security – complained to our office that it was harming his mental health and he needed to see a psychiatrist. After Ombudsman staff made inquiries, the facility took a closer …
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An inmate who had been in segregation for nine months – because the facility had concerns about his and others’ safety and security – complained to our office that it was harming his mental health and he needed to see a psychiatrist.
/en/our-work/case-stories/security-risk
Powerful gesture
A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks. Our inquiries determined that the delay was actually exacerbated by the man providing an outdated email address on his application; …
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A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.
/en/our-work/case-stories/powerful-gesture
Motherhood issue
An inmate who was 29 weeks into a high-risk pregnancy contacted us in fear that she would lose her baby due to lack of care. She complained of delays in being referred to prenatal appointments, in being taken to hospital, and in accessing her health record. When our Office contacted the facility’s …
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An inmate who was 29 weeks into a high-risk pregnancy contacted us in fear that she would lose her baby due to lack of care. She complained of delays in being referred to prenatal appointments, in being taken to hospital, and in accessing her health record.
/en/our-work/case-stories/motherhood-issue
Adding Insult to Injury
Ombudsman Report Investigation into the Treatment of Victims by the Criminal Injuries Compensation Board “Adding Insult to Injury” André Marin Ombudsman of Ontario February 2007 Table of Contents Executive Summary...................................................................................... …
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Investigation into the treatment of victims by the Criminal Injuries Compensation Board.
/en/our-work/investigations/adding-insult-injury
Oversight Unseen
Investigation into the Special Investigations Unit’s operational effectiveness and credibility Ombudsman Report André Marin, Ombudsman of Ontario September 2008 LEAD INVESTIGATOR Kwame Addo INVESTIGATORS Mary Jane Fenton Rosie Dear Elizabeth Weston Grace Chau Irene Buncel Ciaran Buggle Domonie …
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Investigation into the Special Investigations Unit's operational effectiveness and credibility.
/en/our-work/investigations/oversight-unseen
Oversight Undermined
!"#$%&'()&'*"+'"&*+&,$+-'"'%&./+*0+&,$+1&&*."$/+ 2$"$.)34%+'563$5$"&)&'*"+*0+.$7*55$"8)&'*"%+ 7*"7$."'"(+.$0*.5+*0+&,$+96$7')3+!"#$%&'()&'*"%+:"'& Ombudsman Report André Marin, Ombudsman of Ontario December 2011 DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) !"#$%&'()*$+' MANAGER OF …
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Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.
/en/our-work/investigations/oversight-undermined
In the Line of Duty
In the LINE OF DUTY Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police offcers Ombudsman Report • André Marin, Ombudsman of Ontario • October 2012 Director Special Ombudsman …
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Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
/en/our-work/investigations/line-duty
The Code
n Director Special Ombudsman Response Team Gareth Jones n Senior Counsel Laura Pettigrew n Director of Investigations Sue Haslam n Lead Investigator Domonie Pierre n Investigators Ciaran Buggle Adam Orfanakos Grace Chau Rosie Dear Elizabeth Weston Mary Jane Fenton William Cutbush Ronan O’Leary …
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Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
/en/our-work/investigations/code
Caught in the Act
CAUGHT in theACT Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • December 2010 Director Special Ombudsman Response Team (SORT) …
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Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act.
/en/our-work/investigations/caught-act
In the Dark
Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns Ombudsman Report André Marin, Ombudsman of Ontario • May 2015 OMBUDSMAN’S NOTE: T his investigation involved an unprecedented number of …
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Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
/en/our-work/investigations/in-the-dark
A Matter of Life and Death
A Matter of Life and Death Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations Ombudsman Report Paul Dubé, Ombudsman of Ontario June 2016 www.ombudsman.on.ca 1-800-263-1830 …
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Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations.
