The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address. One month into the school year, he had not yet attended a full day. At our suggestion, she complained to the board’s student …
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The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address.
A matter of exposure
A student complained that one of his female classmates was refused entry into class for having her shoulders exposed. He emailed the school board and, not receiving a response, reached out to our Office. Our staff facilitated communication between the school board and the youth, who was satisfied …
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A student complained that one of his female classmates was refused entry into class for having her shoulders exposed.
Monitors, not medics
The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed. But in fact, bus monitors are not trained to give any medication except epi-pens or asthma inhalers in certain …
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The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed.
Credit deserved
The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations. The mother’s understanding was that her son had passed all tests and …
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The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations.
Better late than never
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
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A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
Getting it Right
Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M B U D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N T A R I O • M A R C H 2 0 0 6 …
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Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
A Game of Trust
OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft https://www.ombudsman.on.ca/Resources/Reports/A-Game-of-Trust.aspx?lang=en-CA Director Special Ombudsman Response Team (SORT) …
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Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
Building Clarity
Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 https://www.ombudsman.on.ca/Resources/Reports/Building-Clarity.aspx?lang=en-CA …
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Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
Careless About Child Care
Ombudsman Report • André Marin, Ombudsman of Ontario • October 2014 Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers Child CareA boutCareless …
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Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)
Allison Jones The Canadian Press May 4, 2023 A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part …
Ombudsman calls for change at failing LTB (Canadian Apartment)
This link opens in a new tab Canadian Apartment May 4, 2023 Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only …
Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)
Lucas Powers This link opens in a new tab CBC News May 3, 2023 A "perfect storm" of factors including the 2018 election, inefficient practices and the COVID pandemic has left Ontario's trouble-plagued Landlord and Tenant Board (LTB) "fundamentally failing" to provide swift justice, the province's …
Ombudsman calls for legislative change, overhaul of “moribund” Landlord and Tenant Board
(TORONTO – May 4, 2023) Tens of thousands of Ontarians have been denied fast, fair access to justice and suffered hardship because of “excruciatingly long” delays at the Landlord and Tenant Board, Ombudsman Paul Dubé reveals in his latest investigation report, released today. Severe backlogs, staff …
