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Credit deserved

The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations. The mother’s understanding was that her son had passed all tests and …
The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations.
/en/our-work/case-stories/credit-deserved

Careless About Child Care

Careless t u o b A Child Care Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers Ombudsman Report • André Marin, Ombudsman of Ontario • October 2014 Director, Special Ombudsman Response Team Gareth Jones Lead Investigator …
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
/en/our-work/investigations/careless-about-child-care

In the Dark

Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns Ombudsman Report André Marin, Ombudsman of Ontario • May 2015 OMBUDSMAN’S NOTE: T his investigation involved an unprecedented number of …
Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
/en/our-work/investigations/in-the-dark