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Taking the long way home

A mother felt that her daughter's school board didn't follow its own rules after she tried to appeal a change to her daughter's school bus route, which effectively doubled the amount of time her daughter spent on the bus. After reviewing the information, Ombudsman staff found there were concerns …
A mother felt that her daughter's school board didn't follow its own rules after she tried to appeal a change to her daughter's school bus route, which effectively doubled the amount of time her daughter spent on the bus.
/en/our-work/case-stories/taking-long-way-home

Rural bus route dilemma

A woman contacted our Office when she discovered the school board would only bus her granddaughter to a school that was more than twice as far away as the next closest option. Due to low population density and a large coverage area, there was only one bus with a route near their home. Our Office …
A woman contacted our Office when she discovered the school board would only bus her granddaughter to a school that was more than twice as far away as the next closest option.
/en/our-work/case-stories/rural-bus-route-dilemma

Outside the zone

A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area. After our Office contacted the principal and superintendent, the daughter was allowed to stay at the school for another year, and the …
A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area.
/en/our-work/case-stories/outside-zone

No place like home

A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues. She wanted to home-school her son, but the board insisted he come to class for 45 minutes every day. After our staff facilitated communications …
A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues.
/en/our-work/case-stories/no-place-home-0

Home school solution

A teenage boy with autism who was only permitted to attend class for 45 minutes a day due to aggression issues was refusing to return to school because of an incident when police were called. His mother suggested the school board assist with providing home schooling, but the board insisted the boy …
A teenage boy with autism who was only permitted to attend class for 45 minutes a day due to aggression issues was refusing to return to school because of an incident when police were called.
/en/our-work/case-stories/home-school-solution

Entry Prohibited

A woman complained to us after she and her husband received a ‘Notice of Prohibition of Entry’ from a board in October 2012, with no end date or written rationale provided. Our Office confirmed that the Director of Education had the authority to issue the notice, but that the school board should …
A woman complained to us after she and her husband received a ‘Notice of Prohibition of Entry’ from a board in October 2012, with no end date or written rationale provided.
/en/our-work/case-stories/entry-prohibited

Clarifying the process

A parent complained to our office after the school board looked into her conflict-of-interest complaint about two trustees who participated in decisions to close a local high school. The board's director of education had found there was no conflict. In our review of how the board handled the …
A parent complained to our office after the school board looked into her conflict-of-interest complaint about two trustees who participated in decisions to close a local high school.
/en/our-work/case-stories/clarifying-process

Cars curbed

A woman complained to us after trying for months to get a school board to respond to her safety concerns about vehicles regularly driving up onto a curb on school property near an entrance for young children. After our staff contacted board officials, they agreed there was an issue, installed “no …
A woman complained to us after trying for months to get a school board to respond to her safety concerns about vehicles regularly driving up onto a curb on school property near an entrance for young children.
/en/our-work/case-stories/cars-curbed

Calculated distance

We received a complaint that several students in the same neighbourhood were deemed ineligible for busing despite believing they lived within the school's distance requirements policy, and that the board would not provide the walk distance calculation to the complainant or other parents. We made …
We received a complaint that several students in the same neighbourhood were deemed ineligible for busing despite believing they lived within the school's distance requirements policy, and that the board would not provide the walk distance calculation to the complainant or other parents.
/en/our-work/case-stories/calculated-distance

Bus stop safety concerns

A parent complained to our office after a school board decided to move their child's bus stop 300 metres to a busier intersection. Our Office reviewed the board's transportation policy and made inquiries about the steps that the board took to assess the safety of the new bus stop. The complaint was …
A parent complained to our office after a school board decided to move their child's bus stop 300 metres to a busier intersection.
/en/our-work/case-stories/bus-stop-safety-concerns

Better, not late

The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address. One month into the school year, he had not yet attended a full day. At our suggestion, she complained to the board’s student …
The mother of a kindergarten student with special needs complained that her son’s bus was repeatedly late and that he had once been dropped off at the wrong address.
/en/our-work/case-stories/better-not-late

A matter of exposure

A student complained that one of his female classmates was refused entry into class for having her shoulders exposed. He emailed the school board and, not receiving a response, reached out to our Office. Our staff facilitated communication between the school board and the youth, who was satisfied …
A student complained that one of his female classmates was refused entry into class for having her shoulders exposed.
/en/our-work/case-stories/matter-exposure

Privacy dependent

The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident. The decision letter also provided her no …
The widow of a man killed in a workplace accident complained to us that WSIB would not extend survivor benefits to her son, because it had no evidence that the worker, who was not the boy’s biological father, was his legal parent at the time of the accident.
/en/our-work/case-stories/privacy-dependent

Monitors, not medics

The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed. But in fact, bus monitors are not trained to give any medication except epi-pens or asthma inhalers in certain …
The mother of a five-year-old girl with medical needs enrolled her in a special program after she was told a bus monitor would be assigned to administer the child’s medication if needed.
/en/our-work/case-stories/monitors-not-medics

Credit deserved

The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations. The mother’s understanding was that her son had passed all tests and …
The parent of a high school student with autism spectrum disorder contacted us after she was informed by her son’s school that he would not receive credit for one of his courses because he had not met course expectations.
/en/our-work/case-stories/credit-deserved

Advisor apology

A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time. Our inquiries determined that the mixup was due to the Office of the Worker Advisor failing to complete the internal appeals …
A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.
/en/our-work/case-stories/advisor-apology

Careless About Child Care

Careless t u o b A Child Care Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers Ombudsman Report • André Marin, Ombudsman of Ontario • October 2014 Director, Special Ombudsman Response Team Gareth Jones Lead Investigator …
Investigation into how the Ministry of Education responds to complaints and concerns relating to unlicensed daycare providers.
/en/our-work/investigations/careless-about-child-care