Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Annual Reports
  • Case Stories
  • Investigations
  • Submissions to government

Keyword

Category

  • Certificates and permits
  • (-) Children and youth
  • Education - Daycare - Grade 12
  • Education - Post-Secondary
  • Employment
  • Energy and environment
  • (-) French language services
  • Health
  • Law and order
  • Money and property
  • Municipalities
  • Social services
  • Transportation
Displaying 61 - 80 of 180

Checked out

A Francophone who had been unemployed for a long time requested a background check from the OPP so he could be hired for a new job. He was impatient to rejoin the workforce. The OPP uses a private service provider to conduct the background checks. After submitting his request, the man contacted the …
Body
A Francophone who had been unemployed for a long time requested a background check from the OPP so he could be hired for a new job.

Your call is important to us

A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase. He requested service in French and was put on a long hold before receiving unilingual English service. RESULT: We discussed the issue with the LCBO, which adopted a new system for …
Body
A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase.

Returning French to the French River

A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury. We brought this issue to the attention of the Ministry of Transportation. RESULT: As a result of our intervention, the Ministry …
Body
A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury.

One complaint, 600 signs

Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them. The content of the signs ranged from notices about construction zones, to geographical information, to messaging …
Body
Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them.

Translation in progress

Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line. We raised his complaint with Metrolinx, which is in charge of this project, and they told us that the staff members who designed these temporary …
Body
Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line.

Substantial improvement

A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French. He told us that the Ministry of the Environment, Conservation and Parks requires an exam before working with certain substances. The …
Body
A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French.

No room for failure

Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants. According to the students, the French version of the exam contained grammatical and contextual mistakes that …
Body
Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants.

A Place for French?

A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English. He looked to see whether the posts were available in French …
Body
A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English.

Bet on bilingual

A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X). The posts were only available in English. We raised this with the Ontario Lottery and Gaming Corporation (OLG), which told us that Lotto Max …
Body
A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X).

Everything at the ready

A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page. The post was written in French, but four of the five attached informational documents …
Body
A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page.

Our voices matter too

A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs. The goal of the survey was to collect information about the effectiveness of compliance review and quality assessment …
Body
A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs.

2022-2023 Annual Report of the French Language Services Commissioner of Ontario

O N TA R I O ’ S WATC H D O G • C H I E N D E G A R D E D E L’ O N TA R I O Annual Report of the French Language Services Commissioner of Ontario 2022-2023 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O C H I E N D E G A R D E D E L’ O N TA R I O O N T A R I O Office of the Ombudsman of …
Body
Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in supporting Ontario’s Francophone community, and is responsible for monitoring compliance with the French Language Services Act and recommending ways to improve the delivery of government services in French.

Home security

Issues: Group home; Rights (Good care); Rights (Safety) A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home. When we contacted staff at the responsible agency, they …
Body
A 16-year-old complained that staff at his group home weren’t helpful to him after his personal belongings, including a laptop, were stolen or damaged by other youths living in the home.

Opening doors

Issues: Children’s aid society; Rights (Good care); Rights (Fairness) A youth who was turning 18 called us for help when plans for her to enter a transitional housing program and complete her final semester of high school fell through. She could not reach her CAS worker, who had gone on a sudden …
Body
A youth who was turning 18 called us for help when plans for her to enter a transitional housing program and complete her final semester of high school fell through.

Far from home

Issues: Children’s aid society; Rights (Fairness) After he suffered a traumatic brain injury, an eight-year-old boy in the care of a northern children’s aid society (CAS) was airlifted from his home community to a rehabilitation hospital in southern Ontario. Hospital staff called us when he was …
Body
After he suffered a traumatic brain injury, an eight-year-old boy in the care of a northern children’s aid society (CAS) was airlifted from his home community to a rehabilitation hospital in southern Ontario.

Watchful help

Issues: Children’s aid society; Group home; Rights (Safety) A mother contacted our Children and Youth Unit because she was concerned that her son might have been hurt by a staff member in a group home. We reached out to the teenager immediately, and also relayed the mother’s concerns to her son’s …
Body
A mother contacted our Children and Youth Unit because she was concerned that her son might have been hurt by a staff member in a group home.

Submission regarding the Five Year Review of the Child, Youth and Family Services Act, 2017

Submission to the Ministry of Children, Community and Social Services regarding the Five Year Review of the Child, Youth and Family Services Act, 2017 Paul Dubé Ombudsman of Ontario July 2023 2 Submission to the Ministry of Children, Community and Social Services regarding the Five Year Review of …
Body
Every five years, the Ministry of Children, Community and Social Services is required to formally review the Child, Youth and Family Services Act, 2017 (the CYFSA) and to report publicly on the review’s findings.

Bringing a smile

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Good care) The Office of the Children’s Lawyer contacted us on behalf of a 17-year-old who was trying to get the cost of braces for her teeth covered by her children’s aid society (CAS). The youth had a Voluntary …
Body
The Office of the Children’s Lawyer contacted us on behalf of a 17-year-old who was trying to get the cost of braces for her teeth covered by her children’s aid society (CAS).

Missing in Inaction: Misty’s Story

O N T A R I O O N TA R I O ’ S WATC H D O G OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2023 Missing in Inaction: Misty’s Story Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario …
Body
Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario children’s aid society to ensure the safety of “Misty”

Translation audit-y

A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment. A click on the hyperlink took him to the Auditor General’s website, and he noticed that only the executive summary of the report was posted on the …
Body
A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment.

Pagination

  • First First page
  • Previous Previous page
  • …
  • 3
  • 4
  • 5
  • …
  • Next Next page
  • Last Last page

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility