We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000. The company told us it had discovered a wiring error in the building that caused bills to go to the wrong units. A metering company had investigated, and …
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We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.
Powerful gesture
A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks. Our inquiries determined that the delay was actually exacerbated by the man providing an outdated email address on his application; …
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A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.
Name changer
In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change. But 12 years later, when he requested a long-form version, it still showed the stepfather’s surname – and …
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In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change.
Identity issue
A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario. She had presented her expired Canadian passport as documentation to obtain the new card, but was told it wasn’t acceptable. We …
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A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario.
In the Dark
Ombudsman RepORt André Marin, Ombudsman of Ontario • May 2015 Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns https://www.ombudsman.on.ca/Resources/Reports/In-the-Dark.aspx?lang=en-CA Find …
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Investigation into the transparency of Hydro One’s billing practices and the timeliness and effectiveness of its process for responding to customer concerns.
