Water pressure

A man who received a water bill for more than $700 – around seven times more than his usual charge – called us in frustration when the local water company told him his previous bills were only estimates, but this one was based on actual use, and they could not alter his bill.

A man who received a water bill for more than $700 – around seven times more than his usual charge – called us in frustration when the local water company told him his previous bills were only estimates, but this one was based on actual use, and they could not alter his bill. Our inquiries confirmed the water meter showed he had used 10 times the normal amount of water, but the city’s finance department has a program that allows for people to apply for reductions in abnormally high bills, based on financial need. We provided the man with information on how to apply to the program.