Settling an account

A man contacted our Office because he suspected the Family Responsibility Office had miscalculated the amount he owed for child and spousal support by almost $3,800. He had written the FRO three times in the past 18 months, but it did not acknowledge his letters or adjust his account.

A man contacted our Office because he suspected the Family Responsibility Office had miscalculated the amount he owed for child and spousal support by almost $3,800. He had written the FRO three times in the past 18 months, but it did not acknowledge his letters or adjust his account.

After we looked into it, FRO staff confirmed their error. They adjusted the arrears and credited the man’s account $3,774.59. The man was very grateful and thanked the Ombudsman for helping resolve an issue he had been trying to address for years.