Double time

A man complained to us about long delays in getting ServiceOntario and the Registrar General to correct a name error on his mother’s death certificate. Our inquiries revealed that the Registrar General routinely processed a person’s Statement of Death form separately from their Medical Certificate of Death, and this contributed to delays in amending both forms. Because of our inquiries, the man not only received the corrected death certificate, but ServiceOntario and the Registrar General changed the process so both forms will be corrected at the same time in future.