Conversion confusion
A man who had accidentally submitted incorrect information to the Ontario Student Assistance Program (OSAP) sought our help when OSAP converted his $32,000 grant to a loan.
ATTENTION: OUR ONLINE FORMS ARE DOWN: Our web forms for individual complaints and for mandatory reporting of child deaths and serious bodily harm (DSBH) will be unusable between 5p.m. Friday, October 3 and 9 a.m. Monday October 6. You can still file a complaint or a DSBH report by email at info@ombudsman.on.ca.
A man who had accidentally submitted incorrect information to the Ontario Student Assistance Program (OSAP) sought our help when OSAP converted his $32,000 grant to a loan.
A man who had accidentally submitted incorrect information to the Ontario Student Assistance Program (OSAP) sought our help when OSAP converted his $32,000 grant to a loan. He told us that because of the mistake, OSAP had concluded that his wife was employed, when in fact she lived in Afghanistan and had no income, and she had submitted a notarized letter to that effect. Our review determined that the man had received confusing information about OSAP’s requirements from his university’s financial aid office. After we helped him take steps to appeal the decision, OSAP converted his loan back to a grant.
Read about how we helped other people in our Selected cases.