Clean record
A woman who needed to drive to visit her husband in hospital sought our help after ServiceOntario told her she could not renew her licence.
ATTENTION: OUR ONLINE FORMS ARE DOWN: Our web forms for individual complaints and for mandatory reporting of child deaths and serious bodily harm (DSBH) will be unusable between 5p.m. Friday, October 3 and 9 a.m. Monday October 6. You can still file a complaint or a DSBH report by email at info@ombudsman.on.ca.
A woman who needed to drive to visit her husband in hospital sought our help after ServiceOntario told her she could not renew her licence.
A woman who needed to drive to visit her husband in hospital sought our help after ServiceOntario told her she could not renew her licence. The issue was an old driving offence on her record, which required that she complete three tests before her licence would be valid. She told us she had successfully appealed the charge years ago and the testing requirement had been lifted. We raised the case with Ministry of Transportation officials, who confirmed the woman’s story and acknowledged their records had not been updated. They fixed the error and the woman was able to renew her licence, to her great relief.