The future is bilingual

The future Ontario line will be a 15.6-kilometre subway line in Toronto. A Franco-Torontonian who wanted to know how work on the line was coming along complained to us that the social media content on X (@OntarioLine) for this Metrolinx project was in English only.

The future Ontario line will be a 15.6-kilometre subway line in Toronto. A Franco-Torontonian who wanted to know how work on the line was coming along complained to us that the social media content on X (@OntarioLine) for this Metrolinx project was in English only. He told us he felt it was important for Metrolinx, a government agency, “to post information in French too.”

RESULT: As a result of our intervention, Metrolinx updated the @OntarioLine account bio on X to be bilingual, and it now posts content in both languages. In addition, at the time this complaint was resolved, Metrolinx told us that it was planning to open an X account exclusively for French language content by the end of 2024.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.