Pricey blunder
A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.
ATTENTION: OUR ONLINE FORMS ARE DOWN: Our web forms for individual complaints and for mandatory reporting of child deaths and serious bodily harm (DSBH) will be unusable between 5p.m. Friday, October 3 and 9 a.m. Monday October 6. You can still file a complaint or a DSBH report by email at info@ombudsman.on.ca.
A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.
A woman sought our help because she hadn’t received Ontario Disability Support Program (ODSP) payments or drug benefits from August 2020 to October 2021.
RESULT: After our intervention, the manager reviewing the file discovered the woman’s caseworker had made a mistake in calculating her benefits. The woman’s entire entitlement was re-evaluated, and officials at the ODSP determined she was eligible for assistance during the period her benefits had been suspended. She was provided with more than $10,000 in retroactive benefits, and the ODSP apologized for the mistake.