Understanding the bill
A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit.
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A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit.
A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit. She called and asked to speak to a bilingual employee, but was unable to receive services in French. In response to our inquiry, the Unit told us that the unilingual Anglophone employee who took the call was new and wasn’t familiar with the procedures.
RESULT: As a result of our intervention, the Unit improved its provision of services in French by:
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.