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A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase.
Our forms will be down for maintenance on Saturday, June 28 from 9 a.m. – 1 p.m. You can still make a complaint or contact us by emailing info@ombudsman.on.ca. Thank you for your patience.
A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase.
A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase. He requested service in French and was put on a long hold before receiving unilingual English service.
RESULT: We discussed the issue with the LCBO, which adopted a new system for routing French-language calls to bilingual agents, hired more bilingual staff and enabled Francophones to leave messages in French to receive a call back.
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.