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ATTENTION – OFFICE CLOSED – MONDAY, OCTOBER 13: The Office of the Ombudsman of Ontario will be closed on Monday, October 13. Our phone lines will also be closed. Our services will resume on Tuesday, October 14 at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.

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A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase. He requested service in French and was put on a long hold before receiving unilingual English service.

RESULT: We discussed the issue with the LCBO, which adopted a new system for routing French-language calls to bilingual agents, hired more bilingual staff and enabled Francophones to leave messages in French to receive a call back.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.

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