An aspiring hot dog vendor complained to us after waiting for two years for a letter from the Ministry to confirm that his custom-built propane-fueled hot dog cart did not require a vehicle identification number or licence plate. He had received no response to his calls and faxes to the Ministry. We reached a Ministry official who agreed to review the request. Soon after, he received the letter he needed in order to get the Technical Standards and Safety Authority to certify his cart.