At your service
A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.
ATTENTION: OUR ONLINE FORMS ARE DOWN: Our web forms for individual complaints and for mandatory reporting of child deaths and serious bodily harm (DSBH) will be unusable between 5p.m. Friday, October 3 and 9 a.m. Monday October 6. You can still file a complaint or a DSBH report by email at info@ombudsman.on.ca.
A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.
A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test. The third party that administered testing at this centre told us that they don’t allow any animals, including service animals, in vehicles. We raised this case with officials at the Ministry. Shortly thereafter, we were told that service animals are now allowed in all DriveTest vehicles, and the DriveTest website was updated to reflect this change.