Seal of disapproval

A man who pays family support through the Family Responsibility Office (FRO) complained to us that the FRO was garnishing too much from his federal disability payments, leaving him unable to pay his rent. We raised the case with FRO staff, noting that a recent court order set out how much it could take from disability benefits. They initially said they disregarded the order because it was lacking an official court seal, but agreed to review the case. Once they did, they discovered the man had overpaid by close to $4,000, and they confirmed they would not take further payments from him until this credit runs out.