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A Francophone man who wanted some information about renewing his licence plate contacted our Office because he was unable to obtain service in French from a ServiceOntario office in a designated area. We raised the issue with the Ministry of Public and Business Service Delivery, which ensured that the ServiceOntario office hired additional bilingual staff. As a result of our intervention, the Ministry hired two bilingual employees at this location to provide services in French over the phone and in person at all times.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.

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