Continuing education

A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request.

A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request. We contacted Ministry staff, who committed to ensuring better written communications in French. The Ministry also hired and trained a bilingual staff member to respond to access to information requests in French.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.