Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 9 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A man contacted us on behalf of his father, who was immunocompromised and receiving cancer treatments.
A man contacted us on behalf of his father, who was immunocompromised and receiving cancer treatments. He had applied to the Exceptional Access Program for funding for a drug necessary for managing the elder man’s conditions – which the EAP had approved for him before. He complained that EAP staff were now asking him to provide additional information. We made inquiries with EAP officials, confirmed why the additional information was required, and facilitated communication between them and the family. The man’s application was approved, and the funding was backdated to the time of his initial application.
