Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 9 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A man contacted our Office after trying unsuccessfully to have his Trillium Drug Program deductible increased.
A man contacted our Office after trying unsuccessfully to have his Trillium Drug Program deductible increased. He had requested a reassessment, but the amount was still inconsistent with the program guide’s formula. He was also having trouble getting reimbursed for his wife’s kidney transplant medication. Thanks to our inquiries at the Ministry, the man’s file was reviewed, his deductible was retroactively adjusted to match his income, and he was reimbursed for his wife’s medication.
