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A woman sought our help when she found out her driver’s licence had been suspended for medical reasons five years earlier, without her knowledge. Because of the delay, she would have to repeat the graduated licensing process to get her licence reinstated. Our inquiries revealed that the Ministry had mailed her medical review forms five years earlier to the wrong address, thanks to a glitch in its system at that time that created multiple files for drivers who had both a mailing address and a street address. Ministry officials explained that they could not waive the testing requirement, but agreed to reimburse the woman for the fees.