Post-mortem refund

A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year.

A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year. He alerted the Family Responsibility Office (FRO) – which had administered the support payments – and asked to be refunded all payments that it took after her death. We discovered that FRO officials had never been informed of the woman’s death and were about to transfer the funds to the Ministry of Finance because she could not be located. Once they confirmed that she had died, they refunded the man more than $2,800.