Our Office and phone lines will be closed on Tuesday, July 1. Our services will resume on Wednesday, July 2 at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario.
We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario. However, at the time of the hearing, the judge present could only speak English and no other means of providing services in French were available. The self-represented person could not follow the hearing adequately or participate in it in French, so the judge decided to suspend the hearing. We raised the case with the Ministry of the Attorney General, and were told this was a scheduling error. As a result of our intervention, the Ministry reminded courthouse staff of the procedure for scheduling bilingual hearings, to ensure services are available and equivalent at all times.
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
