Clinical error

A Francophone woman complained to us that a dermatology clinic at an eastern Ontario hospital did not provide services in French when she booked her appointment on the phone, at reception or during the medical examination.

A Francophone woman complained to us that a dermatology clinic at an eastern Ontario hospital did not provide services in French when she booked her appointment on the phone, at reception or during the medical examination. She only received results in French after the examination. After conducting an internal investigation, the hospital issued a reminder to clinic staff about its procedures and committed to organizing an awareness campaign on the importance of actively offering services in French across all clinics. The patient told us she was satisfied and touched by the measures taken by the hospital in the wake of her complaint.