Open and shut case

A woman who was waiting for the Fair Practices Commissioner (FPC – the WSIB’s internal ombudsman) to assist her with a loss-of-earnings assessment and prescription cost refund sought our help early in the pandemic.

A woman who was waiting for the Fair Practices Commissioner (FPC – the WSIB’s internal ombudsman) to assist her with a loss-of-earnings assessment and prescription cost refund sought our help early in the pandemic. The FPC’s office was shut down and she was unable to reach them. We contacted staff at the WSIB, who confirmed that they were processing the prescription costs but there had been a delay because the initial information the woman had submitted was incomplete. Our staff confirmed that the FPC had reopened, and the woman was able to pursue her concerns.