Family connection

A woman contacted us in frustration over delays and a lack of communication from the Office of the Public Guardian and Trustee (OPGT) regarding her brother, who was an OPGT client. Her application to assume guardianship and control of her brother’s finances from the OPGT was taking too long, and she was unable to get a response to her questions about her brother’s payments on a house he co-owned with their mother. We brought the case to the attention of OPGT officials, who acknowledged that staffing issues due to the pandemic had contributed to their delayed response. They confirmed that they had not paid the brother’s share of the mortgage, but took steps to address this and to process the sister’s application for guardianship.