Healthy extension
A woman who had lived in Canada for 76 years sought our help when she attempted to renew her health card and discovered she did not have Canadian citizenship.
Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].
A woman who had lived in Canada for 76 years sought our help when she attempted to renew her health card and discovered she did not have Canadian citizenship.
A woman who had lived in Canada for 76 years sought our help when she attempted to renew her health card and discovered she did not have Canadian citizenship. She feared this would affect her health coverage, as she was told she would have to apply for a passport in her birth country and then apply for permanent resident status in Canada before she could renew her health card. We spoke to Ontario Health Insurance Plan officials, who confirmed her health coverage would be extended for a year in order to complete the requisite applications.