Failed to send

An Ontario Disability Support Program (ODSP) recipient complained to us that her benefits had been cut off twice without warning. We made inquiries with ODSP officials, who determined that the woman should have received written notice that they were withholding benefits because they needed information about her living arrangements. But the woman’s caseworker, a new employee, had electronically generated letters of notice to her without sending them. They also noted that ODSP was operating with reduced staff due to the pandemic, and workers were dealing with unusually high caseloads.