Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 9 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A man complained to us after trying for years to resolve a name discrepancy with ServiceOntario.
A man complained to us after trying for years to resolve a name discrepancy with ServiceOntario. Our inquiries with the Ministry of Transportation, ServiceOntario and the Registrar General revealed that ServiceOntario had processed his request to change his name on his driver’s licence. However, he had not obtained a Change of Name Certificate from the Registrar General. ServiceOntario conceded its error, and issued a new driver’s licence with the man’s original name, so he could proceed with a proper name change through the Registrar General.
