Our phone lines will be closed between 2:45 and 4:30 p.m. on Tuesday, September 9 for staff training. The Children and Youth and French Language Services Unit phone lines will remain open. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A driver who moved to B.C. sought our help after waiting for a copy of his driving record from Ontario for 7 weeks.
A driver who moved to B.C. sought our help after waiting for a copy of his driving record from Ontario for 7 weeks. He needed the record to start his new job as a transit operator. When he didn’t receive it after the advertised delivery period of 10-15 business days, he contacted the Ministry several times, but each time he was told he would just have to wait and he could not speak to a supervisor. Once our Office raised the case with Ministry officials, his order was processed immediately.
