Lacking language
A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy.
Our Office and our phone lines will be closed on Tuesday, July 1. Our services will resume on Wednesday, July 2 at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy.
A man who was following the complaints process regarding a bilingual community legal clinic reached out to us after receiving an English-only version of the clinic’s complaints policy. We contacted Legal Aid Ontario, which ensured the full translation of the document into French.
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.