ATTENTION: Our phone lines will be closed between 10:15 a.m. and 1:00 p.m. on Tuesday, February 17 for staff training. Complaints can still be filed using our online complaint form or via email at [email protected].
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.
Issues: Rights (Good care); Rights (Get help)
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled. She thought her children's aid society worker had cancelled her health coverage. We determined that the card wasn't cancelled, but required updated information, which she quickly received.
