ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.
Issues: Rights (Good care); Rights (Get help)
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled. She thought her children's aid society worker had cancelled her health coverage. We determined that the card wasn't cancelled, but required updated information, which she quickly received.
Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
