Bus fuss

A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home. She was on social assistance and had been spending $20 on taxis each way to get her younger son to and from his first week of school. Our Office reached the board’s transportation consortium, whose staff confirmed that the mother had only requested busing on the first day of school, and they had a backlog of such requests to work through that week – but they confirmed the younger boy was eligible for busing and contacted the mother.