Painful delay

A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits. Our staff discovered that her initial call was not responded to for a month, despite a promise on ODSP’s website that a case worker would set up an interview within five days. In fact, although a case folder was created for her within five days, she received only one contact from ODSP between March and September 2015. In the meantime, she incurred significant debt and was on the verge of losing her home. Her application was approved in November 2015, and after our intervention, she also received $4,900 in retroactive ODSP support.