Lack of clear mechanism

We received complaints of alleged violations of the councillor code of conduct in a township. While reviewing the complaints, we determined that the code of conduct wasn't readily available to the public, and there was no clear mechanism for making a complaint. Immediately following our inquiries, the township posted this information on its website along with a printable complaint form, and clarified the process for dealing with complaints, which includes referring them to council who can arrange for an investigation.