Costly mistakes

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months. It also neglected to send information about the woman’s finances to the Ontario Disability Support Program, resulting in her missing out on support benefits and drug coverage for two months. As a result of our inquiries, the OPGT reimbursed the woman the $1,700 she had lost due to its errors and delays.