An arresting mistake
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office. He was unaware that he owed any support, and he had custody of his child when he was arrested. Our review determined that the FRO’s notices were sent to the wrong address, even though his correct address was on file. After our intervention, the amount he owed in arrears was reduced, and the FRO sent him a letter of apology.